Customer Details

Full Name

Email Address

Telephone

Delivery Address

Auction Lots

Auction House

Collection

Local auction (£10) Other auction (£25)

Shipping

Carrier

Service

Destination Zone

⚠ No rate found for one or more boxes. Check your rate card — go to Rate Cards tab.

Override shipping cost manually

Manual Shipping Cost £ (your final charge, after markup)

Destination Postcode (UK)

Destination Country (Intl)

Transit Cover

Include transit cover

Total Declared Value £ (sum of all lots) Auto-summed from lot estimates — adjust if needed

Live Breakdown

Collection £10.00

Packing Enter lot dimensions

Shipping —

Transit Cover Not selected

Card surcharge (2.5%) —

TOTAL —

Box Reference

General boxes

Painting boxes

Refused: general weight >30kg or any dim >100cm; paintings >120cm longest edge.

⚙ Settings

Packing Optimization

Max Lots per Box

Hard cap on how many lots can share one box, regardless of size. Default 4 — prevents packing too many fragile items together. Increase for sturdier items, decrease for very fragile.

Packing Density % (by Fragility)

How much of a box's volume can be filled with items. Lower = more padding / more boxes used. Each lot's Fragility setting picks one of these. Tune from real-world experience.

Non-fragile %

Fragile % (default)

Very Fragile %

Default Max Box Size

Stops the algorithm choosing very large boxes for combined-lot packing. Useful for fragile-only shipments where big boxes are awkward and damage-prone. Default No limit. Can be overridden per-quote in the Packing Plan section.

Additional Box Discount

Additional Box Discount %

When a quote needs more than one box, the biggest box pays full price. Every additional box is discounted by this %. Default 33% — additional boxes charged at 67% of their full price.
Example: 2 boxes (XL Cube + Medium) = £52.50 + £30 × 67% = £52.50 + £20.10 = £72.60.

Multi-Piece Lot Sizing

Multi-piece Size Factor %

When a lot has multiple pieces, this is the % of the entered dimensions used for per-piece volume. Default 70% — assumes the entered dims represent the LARGEST piece and the others average smaller. Lower (e.g. 50) = pieces fit tighter (fewer boxes), higher (e.g. 100) = treat all pieces as the largest size (more boxes). Single-piece lots are unaffected.

Shipping Markup

Shipping Markup %

Applied to the carrier's base rate. E.g. 65 for a 65% margin (default).

UK Additional Parcel Discount %

Applies only to UK Mainland / UK Islands shipments with more than one parcel. The biggest parcel pays full retail rate; every other parcel is discounted by this %. Default 36% — i.e. additional parcels cost 64% of their normal retail price.
Example: 3 UK parcels, first £10, others 36% off = £10 + £6.40 + £6.40 = £22.80 (vs £30 without discount).

Company Details

Company Name (shown on quotes)

Tagline

Capsule CRM Integration

Capsule API Token

Find your token in Capsule: My Preferences → API Authentication Tokens → Generate new token.
Token is stored only in this browser and sent only to Capsule's servers.
Capsule API docs ↗

No API token saved.

Pipeline Name

Exact name of the Capsule pipeline new opportunities should be created in.

Default Milestone ID (fallback)

Only used if the Pipeline Name lookup fails. Click Test Connection to see milestone IDs.

Backup & Restore Settings

All your settings — rate cards, company info, Capsule token, every tuning percentage — live in this browser only. Export them to a JSON file you can store on the NAS or in a password manager. Import the same file on another PC / browser to restore everything in one click.

⚠ Security note: the exported file contains your Capsule API token in plain text. Treat it like a password file — don't email it or commit it to git.

What Gets Sent to Capsule

When you click "Send to Capsule" on a generated quote:
1. Capsule is searched for the customer by email.
2. If not found, a new contact is created.
3. A new Opportunity is raised with the quote total.
4. A Note with the full itemised breakdown is added to the opportunity.